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Preferred method of contact:


For questions or to report a lost or stolen card:

If your Visa Debit card is lost or stolen please report it immediately to First Federal by calling one of our
branch offices during business hours (Monday-Friday 9:00am-5:00pm). During non-business hours lost or stolen cards may be reported by calling toll-free at 1-800-472-3272.

If you think your Visa Debit card has been locked due to suspected fraud, and you did not receive a fraud alert call, please call the Enfact Fraud Center at 1-877-253-8964. Do not enter a case number, simply hold until a team member takes your call.

To report a lost or stolen First Federal Visa Gold or Classic Credit Card, please call 1-877-223-5306 or International 1-703-463-2492

Keep tabs on your credit and debit card with Card Control. Click for more information 

Bill Payment Support

800-877-8021, Monday-Friday, 8:00AM-8:00PM


Main Office Homewood Office

3721 Oberlin Avenue
Lorain, Ohio 44053-2761
(440) 282-6188
Branch Manager: 

2233 E. 42nd Street
Lorain, Ohio 44055-3598
(440) 277-5809
Branch Manager: Edie Tiller
Avon Office Amherst Office

36690 Detroit Road
Avon, Ohio 44011-1592
(440) 934-3340
Branch Manager: 

1180 Park Avenue 
Amherst, Ohio 44001-2439
(440) 984-4009
Branch Manager: 
Huron Office Port Clinton Office

427 Main Street
Huron, Ohio 44839-1652
(419) 433-2437
Branch Manager: David Gamez

1840 East Perry Street
Port Clinton, Ohio 43452-0456
(419) 734-5568
Branch Manager: David Gamez

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