With First Federal Savings of Lorain's fraud monitoring, keeping your card safe is as easy as sending a text!
Starting in September you may receive a fraud alert text message instead of a phone call.
Do I need to sign up for fraud alert text messages?
A: No. All debit card customers will be enrolled in this service.
What if I do not want to receive text messages?
A: When you receive a fraud alert text message there will be an opt out option.
Will I receive a text message for every transaction?
A: No. Only denied transactions that are outside of your normal spending habits.
If I respond yes will my transaction automatically process?
A: No. After you respond "Yes" to the fraud alert text message you will be prompted to attempt the transaction again.
What if the transaction is not mine?
A: Respond "No" to the fraud alert message. You will then be prompted to contact First Federal Savings of Lorain's fraud department, and a restriction will be placed on the card.
What if I do not respond to a message?
A: A voice call will be attempted to verify the transaction. A temporary hold may be placed on the card until we are able to confirm or deny the transaction.
Am I able to opt back into fraud alert text messages?
A: Yes. Text the word "undo" to 37268