FFSL Methods of Contact

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FFSL will never text you directly, but you should setup text alerts.

You may receive texts from mobile banking regarding balance inquiry or alerts you set up.

  • The text identifier is 48179. Texts will only come from 48179. See SMiShing Texts.
  • The texts will never compel you to call a number or to supply additional personal information.
  • See sample texts below.

FFSL Text sample screenshots

FFSL will never ask you to enter or give account information to an automated phone system outside of telephone banking.

  • You should always be suspicious of requests for personal banking information.

Credit/Debit Card Calls

FFSL does only has robo/automated calling related to Credit and Debit card transactions.

  • The calls originate from (877) 223-5306 and at times, may be live operators.

What are those calls like?
Robo-caller or operator will identify as First Federal Savings of Lorain
They will describe the transaction for a card ending in XXXX
They will ask you to verify your last 3 transactions in order to allow new transactions
You will be asked to respond in the affirmative to the past transactions and new transactions

Online Banking Email

FFSL may email you from your online banking product, but the email will not include links to websites.

You should configure email alerts.

eStatement Email

You must opt-in to receive eStatement notices. Once enrolled you will receive eStatement availability notices by email.

Credit Card Email

Mortgage Application Email

If you filled out a mortgage application on our website you will possibly receive an email from one of our loan officers.

  • The email from address will look like this jsdaoe@firstfedlorain.com and be sent to the email you provided in your application.
  • You can find our loan officers and their contact information here.
  • When in doubt call our Main Office at (440) 282-6188.

FFSL may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.

Calls from FFSL will originate from these numbers, and you should call these numbers to verify identity or suspicious activity.

  • We offer Verified by VISA for your credit cards.
  • This feature helps you stay safe while shopping online.
  • Click here to learn more.