COVID-19

Coronavirus Readiness 

As events continue to unfold we have
decided to expedite the implementation of our drive-thru only service, effective 5:00pm on March 19, 2020.

We apologize for the inconvenience for moving up this time table, however, we feel it is necessary to prevent further spread of the virus.

We are open for business!  However, due to the health concerns for our local communities, customers and employees, we have chosen to execute our formal pandemic and business continuity plans effective Thursday March 19th at 5:00pm.

What this means for you –

We will continue to serve our customers through the following channels:

  • Branch drive-thru: Our Main office and branch drive-up lanes will remain OPEN and ready to process your transactions during normal business hours.
  • Online Banking:  View Account Balances, Transfer Money, Cancel Checks, View Check Images, Access Electronic Statements
  • Online Bill Pay: Schedule Payments, Make Payments, Review Statements
  • Mobile Banking: Take us with you!  You can download our app from the Apple app store or Google Play store by searching “First Federal Savings – Lorain” or “1st Fed Lorain”
  • Card Control App – SAFETY FIRST! – Real Time Notifications When Card is Used, Lock/Unlock Debit and Credit Cards, Set Spending Limits – The power is in your hands!  Search “FFLorain Card Control” or “1st Fed Lorain” on the Apple app store or Google Play store.
  • ATMs: Access to cash when you need it.  You can visit any of our seven branch locations or by using a MoneyPass ATM.
  • TouchTel System:  You can access your account balances or transfer money between FFSL accounts.
    • Toll Free: 888-378-2067
    • Lorain Offices: 440-282-2961
    • Huron:  419-433-9629
    • Sandusky:  419-624-9663
    • Port Clinton:  419-734-7477 
  • Customers with Additional Needs: Scheduling for additional services can be accommodated by appointment-only.  Please reach out to your local office or dial 1-800-589-8850 for assistance.
  • Loan Related Customers: 

There is no higher priority for the First Federal Team than the health and safety of our customers, team members and communities.  We continue to closely monitor the situation and will follow best practices for minimizing risk. We are prepared to navigate through these circumstances with our customers and members of the First Federal Team.

As a safe and sound community Bank, DEPOSITS REMAIN FDIC INSURED.  Please visit us online at www.FFLorain.bank for additional updates.

Thank you for your continued relationship and trust in First Federal Savings of LORAIN. It’s an honor to serve you.

 

We are open for business!  However, due to the health concerns for our local communities, customers and employees, we have chosen to execute our formal pandemic and business continuity plans effective Monday, March 23.

What this means for you –

We will continue to serve our customers through the following channels:

  • Branch drive-thru: Our Main office and branch drive-up lanes will remain OPEN and ready to process your transactions during normal business hours.
  • Online Banking:  View Account Balances, Transfer Money, Cancel Checks, View Check Images, Access Electronic Statements
  • Online Bill Pay: Schedule Payments, Make Payments, Review Statements
  • Mobile Banking: Take us with you!  You can download our app from the Apple app store or Google Play store by searching “First Federal Savings – Lorain” or “1st Fed Lorain”
  • Card Control App – SAFETY FIRST! – Real Time Notifications When Card is Used, Lock/Unlock Debit and Credit Cards, Set Spending Limits – The power is in your hands!  Search “FFLorain Card Control” or “1st Fed Lorain” on the Apple app store or Google Play store.
  • ATMs: Access to cash when you need it.  You can visit any of our seven branch locations or by using a MoneyPass ATM.
  • TouchTel System:  You can access your account balances or transfer money between FFSL accounts.
    • Toll Free: 888-378-2067
    • Lorain Offices: 440-282-2961
    • Huron:  419-433-9629
    • Sandusky:  419-624-9663
    • Port Clinton:  419-734-7477 
  • Customers with Additional Needs: Scheduling for additional services can be accommodated by appointment-only.  Please reach out to your local office or dial 1-800-589-8850 for assistance.
  • Loan Related Customers: 

There is no higher priority for the First Federal Team than the health and safety of our customers, team members and communities.  We continue to closely monitor the situation and will follow best practices for minimizing risk. We are prepared to navigate through these circumstances with our customers and members of the First Federal Team.

As a safe and sound community Bank, DEPOSITS REMAIN FDIC INSURED.  Please visit us online at www.FFLorain.bank for additional updates.

Thank you for your continued relationship and trust in First Federal Savings of LORAIN. It’s an honor to serve you.

 

March 17, 2020

To Our Valued and Respected Customers,

There is no higher priority for the First Federal Team than the health and safety of our customers, team members and communities.  We are closely monitoring the evolving situation surrounding the Coronavirus (COVID-19) and will continue to follow guidance from the World Health Organization (WHO), Centers for Disease Control (CDC) and state and local authorities. 

Beginning later this week, hand-sanitizer will be available in lobby areas for customer and employee use. Public spaces within the Bank facilities are being cleaned regularly.

Employees have been provided with information on how to stay healthy and how to avoid illness through proper hygiene practices and the use of social distancing.  Employees are instructed to stay home when they are not feeling well. 

We have assembled a team to meet frequently to review, monitor and adjust operations as the situation changes to ensure continuation of critical business functions.  

As a trusted financial institution, we recommend the following actions to our customers:

  • We encourage the use of online and mobile banking options as well as ATMs for your everyday banking needs. Our banking representatives are able to help you activate (or help you use) your digital banking services, by calling: 1-800-589-8850. 
  • If you are not feeling well, we encourage you to avoid unnecessary trips to the bank. If you need assistance with a banking issue, please call our banking customer service representatives at 1-800-589-8850 or your nearest community branch. 
  • Please make sure your mobile phone number, email address and mobile banking alerts are up-to-date for all of your accounts. This will also help if we have to contact you quickly about your account. Call 1-800-589-8850 for assistance updating this information. Note: Additional security questions may be asked to make changes. 
  • As you conduct transactions at ATMs, at payment terminals (using your payment cards) or when using cash, it is recommended that you should avoid touching your face (eyes/nose/mouth) after completing a transaction and wash your hands or use hand sanitizer as you would after being in any public space.
  • Beware of scams and criminals using fear/intimidation, trickery, urgency or disinformation related to the coronavirus (COVID-19) to attempt to steal your sensitive, personal or account information. Watch out for strange calls, emails, texts or websites that look like they are coming from legitimate businesses or government agencies asking for information like Social Security Number, usernames/passwords (login info), account numbers, credit or debit card numbers, PINs, etc. The Bank will not request such information through email/text/outbound calls.

We continue to closely monitor the situation and will follow best practices for minimizing any risk. We are prepared to navigate through these circumstances with our customers and members of the First Federal Team.  As a safe and sound community Bank, deposits remain FDIC insured.  In the meantime, please do not hesitate to reach out or visit us online at www.FFLorain.bank.

Thank you for your relationship and trust in First Federal Savings of LORAIN. It’s an honor to serve you.

Sincerely,

Michael E. Brosky
President